Get started with RunMags onboarding

Our onboarding program is designed for new customers. With the help of your dedicated RunMags consultant, you will receive both technical guidance to properly configure the RunMags software and assistance to leverage the tools and methodology.

Our standard onboarding package contains the following:

Your RunMags subscription service your RunMags consultant shall provide:

  • Assistance with the technical setup associated with RunMags
  • Advice and guidance on setting up your brands and channels
  • Advice and guidance on setting up your advertising products/media kit
  • Advice and guidance on setting up a subscription portal/payment page
  • Advice and guidance on integrating your existing systems with RunMags
  • Guidance in developing, managing, and executing an email marketing campaign
  • Assistance with importing advertiser organizations and contacts 
  • Assistance with setting up subscription products and importing subscribers and subscriptions

Your RunMags consultant shall also provide:

  • One (1) one-hour long training session for management
  • One (1) one-hour long training session for sales reps

You will also receive ongoing access to resources including:

  • The RunMags support team
  • Online documentation, support articles, and training videos
  • The RunMags customer success team

 

Key Details

Price: 4 hours included; additional assistance is billed hourly; agree the rate with our team.

Setting: Remote

Description

RunMags Onboarding consists of onboarding assistance with an implementation specialist or equivalent RunMags expert(s) to assist with the setup and/or implementation of your RunMags subscription. This time will consist of online screen-sharing conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. RunMags Onboarding is delivered remotely. 

Delivery period: TBD

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How Travel Media uses RunMags

How Travel Media uses RunMags

Travel Media Scandinavia AB publish high-end travel titles, targeted at affluent travellers in the Nordic region. Their production operation includes four of their own magazines, published in print and on websites, as well as a number of custom publishing titles for customers who want to strengthen their brands.

Read more about How Travel Media uses RunMags
Florida Country Magazine

Florida Country Magazine

Florida Country Magazine is a beautiful free publication that caters to all of Florida. The magazine has over 250,000 readers and is owned and operated by Scarlett Redenius.

Read more about Florida Country Magazine

Prepare for your first onboarding conversation

Choose a small, representative workflow to configure first. One magazine, one upcoming issue and one example advertising sale give your team a clearer starting point than trying to reproduce every historical record immediately. Decide who will own the setup, which people need access and which legal entity handles billing. Gather the information your team already agrees is current, and keep unresolved questions on a separate list.

Use the included time for practical decisions

RunMags onboarding includes four hours of assistance. Additional assistance costs EUR 125/hour. Agree the scope with our team before arranging extra work. Use the included sessions to establish your publishing structure, review an end-to-end workflow and identify the areas where you need further guidance. Data migration and integration questions should be discussed explicitly, rather than assumed to be part of an unlimited free setup service.

A useful first exercise follows an advertising sale from the customer record through a proposal, contract and issue placement to the billing handover. A subscription-focused publisher may instead begin with an offer, subscriber record and renewal workflow. Pick the route that matters most to your business and involve the people who will use it daily.

Check readiness before expanding the setup

Confirm that your team understands its responsibilities, that sample records are accurate and that the chosen workflow reaches a clear finish. Record open questions about accounting, payment collection or existing data. Once the first workflow is understood, add further magazines and processes deliberately. This makes onboarding a working foundation for your team rather than a checklist completed without understanding the day-to-day tasks.

Review data migration and integration options, or book a walkthrough to discuss your starting point.